The complexity of communications and collaboration within business environments has grown exponentially over the last decade. Unified Communications is the integration of communication services including IP Telephony, mobility, and web and video conferencing to meet the demands for faster communication and more personal collaboration. Unified Communications can connect smartphones, softphones, desktop handsets, videophones, and speakerphones.
Voice Services, Voice over Internet Protocol (VoIP) and Telepresence
Voice Services, VoIP and Telepresence Video Conferencing communication tools integrate with numerous other systems and technology, connecting smartphones, softphones, desktop handsets, videophones, speakerphones, laptops, and computers. Whether done through physical equipment installation or a cloud based platform, these services and technologies can pose challenges due to the complexity of the conversion process and detailed steps required to be successful. The deployments of these tools demand an organized, committed plan to create a bridge between cutting edge technology and the client’s existing business infrastructure. JPW understands the sophistication of these technologies, the variety of enterprise and group level business practices, and the unique needs of individual users.
Business Requirements Gathering and End User Training
JPW Consulting helps businesses integrate Unified Communication technology seamlessly into their current communications base. We work with various groups within a company to understand how this new technology will affect job functions, benefit end-users, and meet long term goals. We identify the resources necessary to support a thriving communication and collaboration initiative and custom tailor deployment methods and training materials according to company criteria and objectives. We continuously analyze where both successes and frustrations occur to constantly improve our processes.
We take pride in our proven track record to:
- Analyze the needs and the risks of a project and develop an optimum solution.
- Manage the project successfully at every stage of deployment.
- Develop, document, and deliver support and training with extraordinary efficacy.
- Conduct both data requirements gathering and end user data gathering.
- Contribute to the development of an organization’s staff and management.
- Ensure overall client satisfaction with our efforts from start to finish.
When you choose JPW, you choose an organization dedicated to your success and focused on giving you the best return on your investment.