Salesforce Adoption & Training

Adoption Challenges and Solutions

Salesforce.com has proven to be an effective and powerful technology that many organizations have embraced.  But the challenge most companies are facing is that users are not fully utilizing or often even using Salesforce.com at all.  They are noticing an increase in user resistance as well as organizational noise.  Ultimately the projected return on investment is not realized.

JPW Consulting understands these challenges.  Working in some of the most difficult situations, we’ve developed an effective, proven process that integrates formal Change Management methodology as well as our own training best practices.  The result is the Adoption Playbook®, the most effective and time proven approach to driving user adoption in a Salesforce.com deployment.

The Differentiator

We are educators first.  With other implementation firms, the focus on adoption and quality training is an afterthought.  Their core service is building a great solution, but not addressing the impacts and concerns of the users being asked to embrace it.  At JPW, our core has always been in providing quality education and training.  We focus on people, their needs, and their challenges.  We won’t build out a Salesforce.com system, but we will bridge the gap between the developers and the people using it.

Choosing JPW

JPW consulting helps businesses to integrate salesforce.com seamlessly into their current system of business information management. We work with various groups within a company to understand how this new technology will affect job functions, benefit end-users, and meet long term company goals. We identify the resources necessary to support a thriving salesforce.com initiative, develop awareness campaigns, and custom tailor delivery methods and materials according to company criteria and objectives. We continuously analyze where both successes and frustrations occur to constantly improve our processes.

When you choose JPW, you choose an organization dedicated to helping you succeed and focused on giving you the best ROI.