Post Training Support
Effective Training doesn’t stop after the initial training event. Reinforcement training is absolutely essential for user adoption and success. JPW strongly recommends additional training support to reinforce desired behavior change and promote lasting adoption. These types of reinforcement trainings can include follow-up Instructor-led training (ILT), virtual instructor-led training (VILT), and on-demand learning (eLearning). Additionally, JPW will evaluate the effectiveness of a training program, develop adoption metrics, and incorporate changes as needed based on process improvements, user feedback, or new release updates. JPW trainers and facilitators can and often assist IT help desks with user support on new rollouts.
- Customized reinforcement training
- ILT, VILT, and eLearning programs
- Training effectiveness and adoption measurement
- Post-training help desk support