Developing an Adoption Roadmap that clearly represents what is about to occur within your organization. We take into account the factors that will influence the overall strategy, which is a fundamental step in ensuring end user adoption.
In a collaborative stakeholder session, a JPW Consultant will walk with you through an honest self-appraisal of key areas that will impact your project’s success, such as, technology history, release management, existing culture, anticipated end user resistance and project goals. The main focus of the session is to determine current state versus desired future state. The discussion will dive into project objectives and goals, definition of successful adoption, Wiifms (What’s in it for me?) for the end users, roadblocks to success, potential resistance, other functional release dates, any defined milestones, Go-Live date, etc. and ensure expectations are aligned across the organization.
From a Change Management perspective, in order to drive successful adoption, it is important to understand where individuals are on the spectrum of readiness for change, and to identify any weak points so that a plan can be developed to close those gaps. JPW uses PROSCI’s ADKAR® model to assess this readiness, to identify the gaps, and to build out a Change Management plan to ensure high success. ADKAR® represents the five major goals that need to be achieved for a change to be successful at an individual level:
- Awareness of the need for change:
- Is the individual fully aware of the change and its necessity?
- Will there be resistance?
- Desire to support the change:
- Is the level of desire to support and implement the new system across the various levels within the company high enough?
- What are the drivers that will reduce resistance?
- Knowledge of how to change:
- Does the individual understand how to change?
- Do they have the details and knowledge necessary to effectively do so?
- Do you have a training plan to meet the learning needs and objectives?
- Ability to implement new skills:
- Do they have the capability to change their behavior?
- Do they have the tools necessary to do their job effectively?
- Are there any barriers?
- Reinforcement to sustain the change:
- Are there incentives, rewards and benefits to making the change?
- Is there a strategy in place to reinforce the new behavior?
Once JPW has completed the assessment based on the above goals, we will develop a formal Adoption Roadmap. This will enable us to identify high-level project details as previously stated, such as current state, project goals and objectives, resistance points, challenges, and a timeline for critical milestones. It may also include some preliminary assumptions or recommendations based on interpretation of the information collected.
Ultimately, all individuals will need to have a certain level of awareness, desire, knowledge, ability, and reinforcement in order to successfully adopt the new system so it is also important to include any gaps that were identified during the Roadmap process. It is also very important that there be active sponsorship throughout the adoption process.
By having a complete understanding of employee awareness, knowledge and resistance, we’re able to help build a map to ensure your company achieves the best possible adoption while helping build moral.